Daniel Stepp

REDACTED
Rome, GA 30165
REDACTED
Daniel at AgentStepp.com

Objective Statement

Seeking a position in Information Technology.

Summary

Military professional with experience in team management, administrative accountability, and supply management. Provided server and workstation maintenance, support, and installation for a variety of businesses in the Charleston, SC area and provided managed services remotely when needed. Served as an information management officer for two organizations of over 250 employees, responsible for monitoring and controlling both secure and open networks. Effectively managed more than 6 million dollars in equipment annually. Accomplished planner and coordinator assisting in hundreds of operations for the United States Army. Highly motivated, effective communicator and problem solver who successfully managed and led team members In stateside and overseas environments. Reliable, diligent, and flexible professional who quickly adapts to new roles and situations to achieve positive results.

Highlights

• Effective Team Leader
• Highly Adaptable
• Trained in Networking and PC Repair
• Well Organized
• Strong Verbal Communicator
• Excellent Problem Solver
• Secret Security Clearance
• Consistently Responsible

Accomplishments

• Awarded the Outstanding Georgia Citizen Award by the Secretary of State of Georgia.
• Received Four Overseas Service Ribbons.
• Awarded the Global War on Terrorism Service Medal.
• Awarded two Army Achievement Medals.
• Awarded two Army Commendations for actions during Operation Iraqi Freedom and Operation Enduring Freedom.
• Maintained over 6 million dollars of command equipment resulting in no deficiencies, losses or damages.
• Successfully managed and directed personnel in overseas environments.
• Assembled hundreds of personalized computer systems to customer specifications.
• Managed large-scale servers in data centers for businesses and ensured proper operation of both those and the connected workstations.
• Deployed automation solutions for tasks using scripts, applications, and scheduling which minimized the onsite time required for technicians.

Experience

Self-Employed,
Rome, Georgia 2021-Present - Level 3 Technician

Assembly of PC's for business and personal use in the local area.

Conducted maintenance of PC's having performance issues and upgraded as needed.

Provided remote and onsite support for repairs of PC's.

Provided training for local businesses and individuals in Information Security, general computer operation, and detailed training on individual applications (inquire for application names) as well as remote/onsite support for these applications as needed.

Setup and operated wireless networking and cellular redundancy for nearly half a million people at EDC 2022 in Las Vegas and assisted the businesses onsite with connectivity during the festival.  

Integrated Technology Solutions,
Charleston, South Carolina 2015-2021 - Level 3 Technician

Managed servers and workstations for over 200 local businesses.

Conducted regular maintenance for customers.

Provided remote and onsite support for repairs of servers and workstations.

Assisted businesses with digital forensics to provide evidence for law enforcement.

United States Army,
Fort Stewart, Georgia 2011-2014 - Infantry/Artillery Squad Leader

Trained and instructed subordinates and supporting team members on ground operations, land navigation and equipment operation and maintenance.

Led over 25 soldiers annually in support of battlefield training operations

Assisted and managed personnel in artillery and related operations.

Maintained complete accountability of all sensitive weapons and equipment.

United States Army,
Rose Barracks, Vilseck Germany 2007-2011 - Infantry/Artillery Team Leader

Trained soldiers for infantry operations in Iraq and Afghanistan.

Collectively spent over 1 year in the field conducting training exercises.

Deployed to Iraq in 2007 in support of Operation Iraqi Freedom for 15 months.

Deployed to Afghanistan in 2010 in support of Operation Enduring Freedom for 12 months.

Successfully completed all assigned tasks with minimal casualties.

Responsible for 10 employees annually.

Best Buy/Geek Squad,
Kennesaw Georgia 2005-2007 - Lead Repair Technician

Responsible for repairing customer computers and training other technicians.

Created custom automation utilities still in use for repairs.

PCStyles Incorporated,
Atlanta Georgia 2003-2005 - Owner/Operator

Responsible for supervising and building over $50,000 in inventory assembled and delivered per month.

Responsible for building and maintaining the company website and conducting all related marketing.

Managed company finances successfully for 3 years.

Education

Associate's Degree - Computer Technology - Information Systems at Trident Technical College, Charleston, SC.

Associate's Degree - Management - Business Information Systems at Trident Technical College, Charleston, SC.

Certifications in a variety of IT categories such as Networking, Security, Repair, Backups and Data Retention, OEM Provided Training, and others.

Management Level DoD Information Systems Course.

Graduated Advanced Individual Training for Advanced Field Artillery Tactical Data Systems in the United States Army.

High School Diploma - Venice High School, Venice, FL.